Last updated: 30 September 2026
This policy explains how Cypress Tyres Pty Ltd, the exclusive Australian distributor operating this HILO website, handles personal information collected through hilotyres.com. For privacy questions or requests, email [email protected].
Information we collect
When you send a stockist or trade enquiry, we collect the details you provide, such as your name, company, email address, suburb, state and postcode, together with any optional phone number, tyre pattern, size, quantity, required date and message. Please avoid including sensitive information that is not needed for your enquiry.
Website and email systems may also record technical information such as IP addresses, dates, browser information and delivery or security logs.
How we use information
- Respond to enquiries, help you find a stockist and discuss products, quotations and trade arrangements.
- Operate and protect the website, troubleshoot problems and understand website usage and advertising performance.
- Maintain relevant business records and meet applicable legal obligations.
Submitting an enquiry does not subscribe you to a mailing list. Providing the required contact details allows us to respond; without them we may be unable to process your enquiry.
Cookies, analytics and external links
We use Google Analytics through Site Kit and Google advertising measurement to understand visits and interactions, such as enquiry activity. These services may use cookies or similar identifiers and process device, browser, page and referral information. Our website infrastructure also uses technical information for delivery and security. You can manage cookies through your browser settings; restricting them may affect some website functions.
For information about Google’s processing, visit Google’s Privacy Policy. Social media links take you to separate platforms whose privacy practices apply when you use them.
Service providers and information sharing
Authorised personnel and service providers may access information where needed to handle enquiries, provide website hosting, maintain the site, deliver email, protect systems or provide analytics. Enquiries are delivered by email through our configured business mail service. Where you ask for a stockist, we may pass your enquiry to a relevant tyre retailer so they can contact you. We may disclose information where required or authorised by law.
Some technology providers, including Google and Cloudflare, operate internationally and may process information outside Australia, including in the United States and other countries where they or their service providers operate. The locations depend on the service and its processing arrangements. Contact us if you need further information about the providers handling your enquiry.
Storage, security and retention
We use access controls and security measures appropriate to the systems we operate. No internet transmission or storage system can be guaranteed completely secure. We retain information for the purposes described above and applicable business or legal requirements, and review information for deletion or de-identification when it is no longer needed. Backup copies may remain subject to their normal retention processes.
Access, correction and privacy complaints
You can ask to access or correct personal information we hold about you, or raise a privacy concern, by emailing [email protected]. Describe your request and give us enough information to identify the relevant record. We may need to verify your identity before releasing or changing information, and applicable legal exceptions may limit a request.
We will review privacy concerns and respond within a reasonable period. If you remain dissatisfied, you can seek guidance from the Office of the Australian Information Commissioner, which can explain its complaint process and whether it applies.
Policy updates
We may update this policy when our services or practices change. The current version and its update date are available on this page.